Garlu Case Study — Brand & Category Design Contact
Case Study · Brand & Category Design

Garlu.

My dentist said one sentence while fixing my crown. Overnight, I turned it into a name, a brand, and a company.

Role
Founder — Brand & Strategy, Creative Direction
Disciplines
Category design · Naming · Identity · Packaging · Web · GTM
Year
2026
Context
Co-founded venture, with Dr. Neha Garge
↓ Eight-minute read · Twelve sections
01

Overview.

Garlu is a small dissolver for one overlooked moment in dentistry — and a brand for a category nobody had named.

Every crown and veneer ends the same way. The dentist pries off the temporary, and the tooth is still coated in old cement. It all has to come off before the real crown goes on. Seven companies already sell something that dissolves it. Every one sells it as cheap cleaning fluid for the back room. Nobody made it for the chair. Nobody made it beautiful.

I saw it from the chair — as the patient — and built the company around it. Here's the whole arc: the problem, the bet, the name, the brand, the packaging, the numbers, the plan. Every figure is sourced.

What I owned
  • Category & positioning — the market thesis and the white-space bet
  • Naming — "Garlu" and the tagline system
  • Brand identity — type, palette, editorial voice
  • Packaging design — carton, applicator, materials system
  • Web & go-to-market — site, validation protocol, founder dossier
The collaboration
  • Dr. Neha Garge — co-founder, clinical authority
  • Six-time Top Dentist, Northern Virginia
  • Published author on restorative practice
  • Validated the clinical workflow and every claim
  • Named the value proposition before the brand existed
02

The problem.

Picture the last minute of a smile makeover. You're in the chair, mirror in hand. The new teeth are seconds away.

But first, the old cement has to go. Every trace. Leave any behind and the new crown won't bond — which means a do-over, and a patient who stops trusting you.

So the dentist scrapes. Three to seven minutes, by hand, metal on tooth. While you watch in the mirror.

The research backs it up. Scraping is the norm, and it nicks the tooth. The reliable tool is a tiny sandblaster most offices can't afford. Nobody had made a simple chemical fix for the chair. That was the gap.

— Tension 01

The fix exists. The format doesn't.

All seven rivals sell harsh fluid by the bottle, for soaking instruments in the back. None of it is made to go in a mouth. None of it is made for the chair.

— Tension 02

A craft buyer, sold a commodity.

Dentists obsess over their tools — the chair, the light, every instrument. Yet this one showed up in a generic plastic bottle with a blue label. The buyer had taste. The product didn't.

03

The market.

The problem is known. The chemistry is old. The brand was missing.

Seven companies sell a dissolver today — Renfert, Temp-Off, and store-brand versions from the big suppliers. The chemistry works, and it isn't new. But nearly all of it ships as bulk fluid for soaking tools in the back room. It's harsh. It's not made for a mouth. And not one of them built a brand a dentist would be proud to set on the tray.

Fig. 01 — Category positioning mapN = 7 confirmed competitors
— WHITE SPACE PREMIUM · CHAIRSIDE Premium Commodity Back-of-house Chairside Henry Schein Benco Keystone Quala L&R Renfert temp:ex Temp-Off Garlu

I plotted all seven on two axes: cheap to premium, back room to chairside. The top-right corner — premium, made for the chair — was empty. That corner was the whole opportunity.

04

The thinking.

One idea ran the whole thing: don't fight over the chemistry — it's solved. Win on the brand and the format, where no one is playing.

Three things made it a real bet, not a hope.

Dentists buy like craftspeople. They already curate the whole room. The supply that touches the final result was the obvious thing to claim.

It's too small for the giants to bother. The big suppliers move in fifty-million-dollar lines. This does five to ten at its peak — too small to fight for, too rich to ignore once it's real.

The seat was empty. Aesop did this to soap. Glossier did it to makeup. Same product, new category. Dental supply had never seen the move.

Don't invent a new dissolver. Build the brand that should already own this moment.

The name carries the strategy

A garlu is the step before the final piece. In dentistry, the dissolver is the step before the final crown. The name is exact, it carries feeling, and it stretches to a whole product line. The tagline wrote itself: Before the final restoration.

— The reframe in one line

The others sold a cleaning chemical. I named a ritual — the pause that decides whether a crown lasts two years or twenty. Naming the category, not prettying the product, is where the value sits.

05

The identity.

A look that belongs on the tray, not in the supply closet. Warm paper, near-black ink, one quiet green. Two typefaces. The restraint is the strategy.

The voice is calm and exact — more apothecary than catalog. Fraunces, a warm serif, carries the headlines. DM Sans and DM Mono handle the fine print. The palette stays narrow on purpose, so it reads as sure of itself, not loud.

Type
  • Fraunces — display & editorial, italic for emphasis
  • DM Sans — running text, UI
  • DM Mono — data, labels, specs
Palette
  • Bone paper — warm, off-white ground
  • Near-black ink — text and structure
  • Deep moss — the single accent, used sparingly
06

The packaging.

It had to be something a dentist would be proud to use in front of you. So I designed it for the tray, not the lab: a slim applicator pen.

Plate 01 — The DissolverCarton · Applicator · Insert
Garlu A CHAIRSIDE DISSOLVER FOR THE MOMENT BEFORE THE FINAL RESTORATION GARLU · EDITION 01 GARLU Garlu Garlu DISSOLVER · 01 Before the final restoration. 012 ML · 0.41 FL OZ CHAIRSIDE APPLICATOR FOR DENTAL PROFESSIONAL USE GARLU Garlu DISSOLVER · 01 012 ML / 0.41 FL OZ

The launch product. A 12 ml pen, about 40 uses, sold direct — $79 each, $429 for six. Restraint at every layer.

The green story is real, not paint. Amber glass. A paperboard box with soy ink. A compostable brush and an aluminum cap. No new plastic anywhere. The active ingredients come from clove oil — the same family the dental research already uses. It's natural because the chemistry is, not because the label says so.

Plate 02 — The ApplicatorCapped · Uncapped · Brush detail
PLATE 02 — THE APPLICATOR GARLU Garlu DISSOLVER · 01 CHAIRSIDE USE DISSOLVES TEMP CEMENT 012 ML / 0.41 FL OZ 510(K) CLEARED A — CAPPED AS DELIVERED GARLU Garlu DISSOLVER · 01 012 ML B — UNCAPPED CHAIRSIDE READY C — REMOVED CAP — MATERIALS AMBER GLASS PHARMACEUTICAL GRADE · RECYCLABLE ANODIZED ALUMINUM CAP · COLLAR FERRULE · RECYCLABLE CELLULOSE BRUSH PLANT FIBER COMPOSTABLE PLANT-BASED CLOVE-DERIVED ESSENTIAL OILS — DIMENSIONS H · 145 mm · 5.7 in Ø · 16 mm · 0.6 in WEIGHT · 42 g 40 APPLICATIONS

The pen, capped and open. Built for one clean pass: thirty seconds, not five minutes of scraping.

07

The ritual.

Three steps. Thirty seconds. Designed to feel like a move, not a chore.

The feel is the product. If it isn't faster and calmer than scraping, the whole idea falls apart. So I scripted it as a short, sure ritual — done right there in front of you.

i.

Isolate

Dry the tooth. Tuck in a cotton roll. Get a clean, clear view.

— 10 sec
ii.

Apply

Twist the cap. Wet the brush. One confident pass. The fluid does the rest.

— 15 sec
iii.

Lift

Wipe with a dry pellet. Rinse, dry, check. The tooth is clean. Ready to seat.

— 5 sec
08

The system.

One product now. A full kit by year two. The dissolver gets us in the door; the kit is where the real value is.

I built the line to grow without thinning out — each product owns one more step of the same appointment, all under one name.

Available

The Dissolver

Precision applicator pen. The launch product, sold at retail.

Coming 2028

The Margin

Precision gingival isolation strips for chairside seating. Cassette of fifty.

Coming 2028

The Finish

Single-use polishing wipes for post-cementation cleanup. Lint-free, dye-free.

Coming 2028

The Kit

The complete seating-appointment tray. Dissolver, margin, finish, instructions.

The brand ran all the way through, from strategy to a finished website. I built each piece to stand on its own.

01A Founder's BriefMarket thesis, positioning map, patent landscape, five-year model, validation planStrategy
02The Brand & Packaging SystemName, type, palette, voice, carton and applicator design, materials specIdentity
03The Marketing SiteNine-section product narrative — the moment, the ritual, the materials, the systemWeb
04The Co-Founder DossierA private case for partnership — thesis, structure, first 90 days, honest risksFounder ops
05The Validation ScriptTwelve questions, gate logic, synthesis rubric for the first ten dentist interviewsResearch
09

The founders.

Two founders. One moment in a chair. The best proof here is my co-founder — she named the idea before it had a name.

— The founding utterance · May 19, 2026

I was back in the chair for the seventh fix of a broken temporary. As my dentist reset it, she said: "a chairside dissolver designed for this exact moment would make my life so much better." I went home and built the brand overnight. The next day she said yes. That sentence is the whole company.

Co-founder · CCO

Lusine Vartan

Brand & Strategy · Operations

Fifteen years in brand strategy, creative direction, and category design. Artist and brand-builder. Built the name, the look, the market case, and the company in the twenty-four hours after that conversation.

Co-founder · CEO

Dr. Neha Garge

Clinical Authority · Education

Cosmetic and restorative dentist at Costa Dentistry in Northern Virginia. Author of The New Dentist's Guide to Real World Dentistry. Named a Top Dentist six years running. The clinical truth behind every claim.

10

The market math.

The numbers, straight. The market is real. The exit is real but unproven. The cost to start is serious, not scary.

US dentist workforce (2024 ADA data)
~202K
Restorative-active practices (working estimate)
~120K
US category TAM at full saturation
$173M
Year-5 revenue, mid case (~4% capture)
$7.2M
Year-5 company value (4–6× revenue)
$29–43M
Founder equity at exit (~40% retained)
$11.5–17M
Capital to launch, mid case
$507K
Time to first revenue (FDA gating)
15–18 mo
Five-year P&L sketch — conservative practice-acquisition curve
YearPracticesRevenueGMNet
Y1200$288K55%–$220K
Y2800$1.15M58%–$110K
Y32,000$2.88M60%+$215K
Y43,500$5.04M62%+$780K
Y55,000$7.20M63%+$1.55M
Capital to launch — mid case $507K
LineLowMidHigh
Validation (interviews + patent check)$15K$25K$40K
Formulation$30K$75K$120K
FDA filing (510k)$75K$125K$200K
Safety testing (ISO 10993)$40K$65K$95K
Packaging design + tooling$25K$45K$75K
Initial inventory$25K$40K$55K
Brand + website (in-house)$5K$12K$25K
Trademark + IP filings$8K$15K$25K
Launch marketing + KOL$50K$80K$125K
Legal + LLC + insurance$15K$25K$40K
Working capital reserve$50K$100K$150K
Total$338K$507K$950K
— What's true, and what isn't yet

The exit number is real but soft. No one has sold a dental-dissolver brand, so the 4–6× comes from nearby deals. Treat it as a working guess that tightens as we get traction. I'd rather show you the honest version.

11

The path & the risk.

Three phases. Five gates. Every phase has an exit. Nothing locks in until the test passes.

I built it to fit around our day jobs, not fight them. It only moves when a gate clears.

i.
Validate

Ten dentist interviews. A patent clearance check. The partnership signed with a lawyer.

3 months · ~$25K · ~5 hrs / week
ii.
Build

Lock the formula. File with the FDA. Tool the packaging. Finish the brand. Add a regulatory expert.

9–12 months · ~$300K · ~10 hrs / week
iii.
Launch

FDA clears it. Start in Virginia and Illinois — dense, premium, our home turf. Free samples to 8–12 star dentists. First sales.

6 months · ~$180K · ~15 hrs / week · VA + IL

The validation gates

All three have to pass before we build. If they don't, we're out $25K and ten weeks.

Gate 1

Real pain

8 of 10 dentists rate the scraping a real pain — 6 or higher out of 10.

Gate 2

Real price

6 of 10 would pay $50 or more for a pen.

Gate 3

Real gap

5 of 10 already use some chemical fix today.

The patent landscape

Four patents sit near our chemistry. The first one matters most — so a dental-patent lawyer checks it before we spend anything we can't get back.

PatentSubjectRisk
US 9,757,209Intraoral ZOE dissolver (essential oils + esters + quaternary ammonium)High — direct hit; must be cleared or licensed
US 10,869,737Eugenol composition for cement removal (orthodontic + prosthetic)Medium — proximate
US 11,141,242Eugenol emulgel debonding methodMedium — proximate
US 11,576,751Dental cement removal compositionMedium — proximate
WO 2012114331 A1Alcohol/water-based compositionsLow — narrow
— The designed off-ramps

If the test fails, we're out $25K and ten weeks. If the patent blocks us, we switch to an off-patent formula and lead with the brand. If money gets tight, we license the brand to an existing maker. It's built to pause without breaking.

12

How I work.

Four rules ran under every call. They're how I'd work on your team, too.

i.

Find the empty corner.

Play where the field is open, not where it's crowded. The whole bet was one empty corner of a chart.

ii.

Name the category. Don't just dress up the product.

Anyone can make a nicer bottle. The leverage is changing what the thing is — a ritual, not a cleaner. That's where the value hides.

iii.

The story has to be true.

The green claims trace to the real materials. A story the product can't back up is a liability, not an asset.

iv.

Cut until it feels sure.

Three colors, two fonts, one move. Restraint is the clearest sign of craft — and the hardest to hold.

Sources

Market data. ADA Health Policy Institute, U.S. Dentist Workforce 2025 Update (Aug 2025); Becker's Dental Review (Sep 2025); Statista / ADA practice-area breakdown (2024).

Competitive products. Renfert temp:ex (Dental Products Report, Nov 2020); Temp-Off (Omni Dental Supply; Lewinstein et al., PubMed 30180231); Henry Schein, Benco, Keystone, Quala, L&R Manufacturing.

Clinical workflow. "Provisional Cements," Inside Dentistry (Jan 2008); PMC9795761; PMC12494448; Oral Health Group (intraoral sandblaster technique).

Patent & regulatory. USPTO / Google Patents records for the five filings above; Medical Device Academy 510(k) cost (2025); FDA MDUFA fee schedule; 21 CFR 872.3275.

Exit comparables. Working estimate from adjacent specialty-healthcare consumable and premium consumer-specialty M&A. No published dental-dissolver comp exists.

Garlu

From one sentence in a chair to a category with a name. The job was to see the opening — and build the brand that should have been there all along.

Lusine Vartan · hello@lusine.me